Terms and Conditions

Last updated: July 2026

This website is operated by Amelia London. Throughout the site, the terms "we", "us", and "our" refer to Amelia London. Amelia London offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms and policies referenced herein or available by hyperlink.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you are the age of majority in your country of residence. You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission by us.

Section 3 – Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time but have no obligation to update any information.

Section 4 – Products or Services

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display product colours and images as accurately as possible, but we cannot guarantee that your device's display will be accurate. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.

Section 5 – Orders and Billing Information

We reserve the right to refuse or cancel any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. In the event we make a change to or cancel an order, we may attempt to notify you using the email or billing information provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 6 – Pricing and Payments

All prices on our website are listed in Pounds Sterling (GBP) unless otherwise stated. Payments are securely processed through third-party payment providers including but not limited to: Visa Mastercard American Express Apple Pay Google Pay Maestro We do not store or have direct access to your payment card information. We reserve the right to change pricing at any time without notice.

Section 7 – Shipping and Delivery

Orders are processed within the timeframe stated on the website. Delivery times are estimates only and may vary depending on shipping carriers, customs procedures, and external factors beyond our control. We are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or logistical disruptions. Customers are responsible for ensuring that their shipping address is accurate at the time of purchase.

Section 8 – Returns and Refunds

Customers may request a return within 30 days of receiving their order. Returned items must: be unused be in original packaging be in the same condition as received Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective. Refunds will be issued after the returned product has been inspected. Unauthorised returns may not be accepted. Customers must contact customer support before returning any items. Nothing in this section affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your right to cancel an order within 14 days of receipt for a full refund.

Section 9 – Damaged or Defective Items

If your order arrives damaged or defective, please contact our customer support team as soon as possible. You may be asked to provide: photographs of the item order details a description of the issue Depending on the situation, we may offer a replacement or refund.

Section 10 – Customs and Import Duties

Some orders may be shipped internationally. Customers are responsible for any customs duties, import taxes, or additional fees imposed by local authorities. We are not responsible for delays caused by customs procedures. Failure to pay customs duties may result in the shipment being returned or destroyed, in which case we are not obligated to issue a refund.

Section 11 – Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Amelia London or its licensors and is protected by intellectual property laws. You may not reproduce, copy, distribute, or exploit any part of the website without written permission.

Section 12 – Limitation of Liability

To the fullest extent permitted by law, Amelia London shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of any products. Our total liability for any claim related to a purchase shall not exceed the amount paid for the product. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales.

Section 13 – Fraud Prevention

We reserve the right to cancel orders suspected of fraud, unauthorised transactions, or abuse of our policies. Additional verification may be required before processing certain orders.

Section 14 – Third-Party Services

Certain services or tools available via the website may be provided by third-party providers. We are not responsible for examining or evaluating the content or accuracy of third-party services.

Section 15 – Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Section 16 – Contact Information

Questions about the Terms of Service should be sent to: Email: info@amelialondon.com Shop Name: Amelia London Contact form: https://www.amelialondon.com/pages/contact